Contract Operations Analyst
Remote • Latin America • Operations Team
3 month contract position.
Pulse Labs, a leading UX research firm backed by industry giants Google and Amazon, is at the forefront of revolutionizing product development. Our mission is to provide insightful, actionable, and easily comprehensible feedback throughout the product lifecycle—from conception to market launch and beyond. Through our innovative approach, we empower leading tech companies to refine and create groundbreaking products across mobile, smart home, wearables, and automotive.
We're seeking a driven, detail-oriented, and enthusiastic Operations Analyst to join our Operations team. If you're passionate about helping businesses, providing email and video call support, and solving complex operational problems, this role is perfect for you!
The right candidate will play a pivotal role in providing support to businesses participating in research studies based on niche client requirements, simplifying our operational processes, quantifying results, living a "test and learn" mentality, and recommending automation. We're looking for a motivated self-starter who identifies needs and finds solutions. You will work cross-functionally to understand study requirements and technical processes, and then use your expertise to drive successful outcomes.
This is a 100% remote 3-month contract, but applicants must be based in Latin America, with a preference for Mexico or Colombia.
Key Responsibilities
- Provide white-glove email and video call support to business owners and leaders to assist them through the research study participation process.
- Create documentation to help businesses understand participation requirements and prepare to be a part of the study.
- Support businesses throughout the project lifecycle, including outreach to help people who are struggling with instructions.
- Work with the Operations and Panel Marketing teams to plan business engagement activities and schedule calls.
- Support the team with execution and tracking for projects.
Basic Qualifications
- Bachelor's degree in Business, Communications, Human Computer Interaction, or a similar field.
- Fluent in Spanish and English.
- Exceptional communication in both Spanish and English (written and verbal skills), and comfortable being on video calls with businesses from a remote or work-from-home environment.
- Very comfortable using emerging technologies and different software systems.
- Comfortable helping users of different technology troubleshoot hardware and software issues.
- Experience with Google Docs, Google Sheets, or similar products.
Preferred Qualifications
- Strong attention to detail and excellent problem-solving skills.
- Track record for being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
- Track record of successfully leading complex, multi-part projects.
- Mastery of spreadsheets.
- Comfortable working in a frequently changing, often ambiguous environment.
- Experience with Hubspot, Salesforce, Zendesk, or other CRM tools.
- History of supporting user experience research, market research, or working with technical teams.
Perks
- A collaborative and excited team.
- We value autonomy, allowing you to choose the configuration that makes you most productive.
- Able to work remotely anywhere in country.
- Continuous learning and up-skill opportunities.
- We love ideas, innovation and experiments!
- Competitive salary.
Apply now
If you think you would be a good fit for this role, please email your resume and cover letter to jobs@pulselabs.ai and specify that you are applying for the Contract Operations Analyst - Latin America position. We look forward to hearing from you!
