Community Manager (Contractor-3 months)
Remote • US/India • Operations Team
About Pulse Labs
At Pulse Labs, we partner with some of the world’s most innovative companies to test and refine new technologies. Our work sits at the intersection of research, AI, and product development, giving us a front-row seat to the future. We are looking for a skilled Community Manager to support one of our most high-profile programs: Google’s Trusted Tester initiative.
Role Overview
We are seeking a Community Manager to oversee and engage with our community of product testers. This is a contractor role for 3 months with required US timezone overlap. The ideal candidate is an exceptional content writer with a strong grasp of tech and AI topics, and has experience fostering healthy, productive online communities.
Key Responsibilities
What You’ll Do
- Act as the primary Manager for a large community of testers participating in Google’s Trusted Tester program.
- Draft, edit, and publish clear and engaging content to guide, update, and support community members.
- Ensure conversations remain productive, respectful, and on-topic, while enforcing community guidelines.
- Escalate issues, trends, or feedback from the community to internal teams and stakeholders.
- Collaborate with research and operations teams to ensure smooth tester onboarding, engagement, and retention.
- Proactively identify opportunities to improve communication, resources, and community experience.
Basic Qualifications
What We’re Looking For
- Strong background in content writing with the ability to translate technical or AI-related concepts into clear, accessible language.
- Prior experience in community moderation, online forums, or tester programs.
- Excellent communication skills, both written and interpersonal.
- Comfortable balancing empathy for community members with the enforcement of program rules.
- Strong organizational skills and ability to manage multiple threads, requests, and updates simultaneously.
- US timezone overlap required.
Preferred Qualifications
Nice to Have
- Experience with user research, testing programs, or UX communities.
- Familiarity with community management platforms (e.g., Discord, Slack, forums, or proprietary tools).
- Understanding of product testing cycles and how participant insights contribute to product development.
Perks
- A collaborative and excited team.
- We value autonomy, allowing you to choose the configuration that makes you most productive.
- Able to work remotely anywhere in country.
- Continuous learning and up-skill opportunities.
- We love ideas, innovation and experiments!
- Competitive salary.
Apply now
If you think you would be a good fit for this role, please email your resume and cover letter to jobs@pulselabs.ai and specify that you are applying for the Community Manager (Contractor-3 months) - US/India position. We look forward to hearing from you!
